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Governor Orders EDD to Beef Up Customer Service

Governor Orders EDD to Beef Up Customer Service

Governor Jerry Brown has ordered the Employment Development Department to beef up customer service by hiring hundreds of new workers and paying overtime to current staffers to answer phone calls.

In recent months, the jobless have found it nearly impossible to reach agents after a botched computer upgrade cut off benefits to more than 150,000 people.

The agency says it will invest in new technology to allow calls to be returned rather than put on hold or disconnected when lines are full.

 

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